StackRegent community forum guidelines

What the forum is for#

The StackRegent community forum is where people who run StackRegent on Windows Server help each other: installing and updating the panel, setting up IIS websites, PHP and ASP.NET, mail, SQL Server and MariaDB, DNS, backups, resellers and the REST API. The StackRegent team reads the forum and answers when it can, but the forum is not a support desk with a response time. For anything about your license, an order or an invoice, or for a problem that needs someone to look at your server, open a ticket in the client area at panel.stackregent.com instead.

You sign in to the forum with your StackRegent client account, so there is no separate password to keep.

Ask a question that gets answered#

Questions with the details below get answered faster and help the next person who searches for the same problem:

• Your versions. Which Windows Server version (2016, 2019, 2022 or 2025) and which StackRegent version, as shown under Tools › Updates.
• What you did. The steps, in order, from a known starting point.
• What you expected, and what happened instead. Copy the exact error text rather than describing it.
• What you already tried. It saves people suggesting the same thing twice.
• The right category. Mail questions in Mail, migration in Backups and migration, and so on.

Use a title that says what the problem is: "Let's Encrypt fails for a domain behind Cloudflare" is better than "SSL not working".

When your question is answered, mark the reply that solved it. If you found the answer yourself, post it: someone will have the same problem next year.

Keep private things private#

The forum is public and search engines index it. Before you post a log, a screenshot or a configuration file, remove:

• passwords, API keys, license keys and database connection strings;
• customer names, email addresses and domain names you do not want public;
• public IP addresses of servers you would rather not advertise.

Never post a security vulnerability in StackRegent on the forum. Report it privately to support@stackregent.com so it can be fixed before it is known.

Be respectful#

Disagree with ideas, not people. Everyone was new to IIS once. Answer the question that was asked, and if you think there is a better approach, explain why. Do not post insults, harassment, discrimination or personal attacks, and do not argue with moderators in public threads: send a message or open a ticket.

No advertising and no spam#

You may mention your own hosting company in your profile. You may not post adverts, affiliate links, link-building posts, or replies whose only purpose is to promote a product or service. Questions about other control panels are welcome when they help someone decide or migrate; threads that only attack another vendor are not.

How moderation works#

The StackRegent team moderates the forum. Posts from new members may wait for review before they appear. Moderators may edit a post to remove private information, move a thread to a better category, merge duplicates, close a thread that has been answered, or remove posts that break these guidelines. Repeated or serious breaches can lead to the account losing access to the forum; it does not affect the StackRegent license or the client account.

If a post breaks these rules, use the Report button under it rather than replying. Reports go to the moderators only.

Feature ideas live elsewhere#

Suggestions for new features belong on the feature ideas board, where other members can vote for them and you can follow their status from review to release. A forum thread is the place to ask how to do something today.